Frequently Asked Questions
Everything you need to know about your MACH & MACH order.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days depending on your location.
What is your return policy for luxury footwear?
We accept returns on unworn items in their original packaging, including the dust bag and box, within 14 days of delivery. Please ensure the protective film on the soles remains intact.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific destination.
How do I know which size to choose?
Most of our styles run true to size, but for pointed-toe designs, we recommend sizing up a half size. Please refer to our detailed Size Guide for specific measurements.
Are my payment details secure?
Absolutely. We use industry-standard SSL encryption to protect your data and offer secure payment options including major credit cards, PayPal, and Klarna.
How should I care for my crystal-embellished pieces?
To maintain the brilliance of the crystals, we recommend storing your shoes in the provided dust bags and avoiding direct contact with abrasive surfaces or liquids.